Privacy Policy | starry-route

This Privacy Policy explains how starry-route ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

Information You Provide

When you interact with our website or services, you may provide us with the following types of information:

Name and contact details (email address, postal address)
Information about your children (names, ages) when enrolling in our programmes
Enquiry details and correspondence
Payment information when purchasing our services
Feedback and survey responses

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

IP address and browser type
Pages visited and time spent on pages
Referring website or source
Device type and operating system

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our educational programmes and services
To respond to your enquiries and communicate with you
To process bookings and payments
To send you relevant information about our programmes (with your consent)
To comply with legal obligations
To analyse website usage and improve user experience

Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Processing necessary to fulfil our contract with you when you book a programme
Consent: Where you have given consent for specific purposes, such as marketing communications
Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
Legal obligation: Processing necessary to comply with legal requirements

Data Sharing

We do not sell your personal information. We may share your data with:

Service providers who assist in operating our business (payment processors, email services)
Professional advisors (accountants, lawyers) as necessary
Authorities when required by law

All third parties with whom we share data are required to maintain the confidentiality and security of your information.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Programme booking records are retained for seven years for financial and regulatory purposes. Marketing consent records are retained until you withdraw consent.

Your Rights

Under data protection law, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are designed for families with children, and we take extra care with data relating to minors. We collect only necessary information about children enrolled in our programmes, and this data is processed with parental consent. We do not knowingly collect personal information directly from children under 13 without parental involvement.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

starry-route
47 Vicar Lane
Leeds, LS1 6AW
United Kingdom
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.